Trixi worked with the Royal Melbourne Hospital to digitise the Hospital’s facility and management operations using the IBM TRIRIGA platform. Hear from Michael McCambridge (Director of Facility Management) and Adriana Stormont (CAFM Program Director) about the benefits the Hospital achieved by using IBM TRIRIGA.



  • Royal Melbourne Hospital relied on Trixi to implement an IBM TRIRIGA based solution so it could better utilise its workforce and improve its asset performance.
  • The solution engineered by Trixi has made the Hospital more efficient, competitive and sustainable.
  • Among the benefits accrued as a result of the digital transformation have been better service response times, improved patient transfers, reduced office costs, optimised maintenance procedures and reduced carbon emissions.

ClientRoyal Melbourne Hospital
ProjectWorkforce utilisation and asset performance improvement program
IBM TRIRIGA Implementation SpecialistTrixi

The Royal Melbourne Hospital is the oldest hospital in Victoria and one of two adult trauma centres within metropolitan Melbourne.

The Hospital reached out to Trixi when it identified a need to better understand its workforce utilisation and its asset and facility performance. Trixi met those requirements by implementing an IBM TRIRIGA based platform across the Hospital’s operations.

IBM TRIRIGA has now evolved into an enterprise software solution used by more than 12,000 employees across the Royal Melbourne Hospital and its satellite services. 

The Hospital has witnessed improvements across a broad of range of operational processes, including the following:

  • A trebling of the number of infectious cleans by the Hospital’s cleaning department
  • Improved patient transfer response times
  • A reduction in photocopying and toner costs by 34%, which has helped improve the Hospital’s carbon emissions
  • A reduction in reactive maintenance procedures by 7% in favour of proactive maintenance procedures
  • Implementation of a single portal to access Hospital services in place of having multiple access methods.