Engaging Trixi to implement the IBM TRIRIGA platform across its operations enabled Melbourne Health to digitise its engineering and maintenance tasks. It also supported the creation of a centralised asset management register – a single source of ‘asset truth’. The result is greater efficiencies and improved path to securing funding.
- Melbourne Health eliminated paper-based systems in favour of a digitised system that provides a superior understanding of its assets and their utilisation.
- Implementation of an IBM TRIRIGA solution has improved investment decision-making and increased the likelihood of Melbourne Health receiving funding for its 33 sites.
- The next planned use case for IBM TRIRIGA is to optimise the way space is used across Royal Melbourne Hospital.
Client Melbourne Health Platform IBM TRIRIGA Project Improved workplace management at the Royal Melbourne Hospital, NorthWestern Mental Health and the Victorian Infectious Diseases Reference Laboratory IBM TRIRIGA implementation specialist Trixi
Melbourne Health is one of Australia’s leading public healthcare providers, responsible for the Royal Melbourne Hospital, NorthWestern Mental Health and the Victorian Infectious Diseases Reference Laboratory.
All up, these encompass 71 buildings across 33 sites with more than 10,000 staff and some 32,000 assets.
Melbourne Health was using paper-based systems to manage its assets and the many processes and procedures undertaken by staff for everything from patient care to building maintenance, meals and cleaning.
These processes and procedures were time-consuming and opaque: Melbourne Health was not easily able to gather the data on many aspects of its operations needed to support funding requests.
Critically, it was unable to achieve compliance with the Victorian Government’s Asset Management Accountability Framework (AMAF), which meant it risked losing government funding.
“Melbourne Health was not easily able to gather the data on many aspects of its operations needed to support funding requests.”
Meeting government’s mandate
Melbourne Health selected IBM TRIRIGA, hosted on IBM Cloud, for its computer aided facilities management (CAFM) to address these issues and IBM appointed Trixi Building Insights to undertake the implementation. Trixi has been working with IBM TRIRIGA since 2012.
At Melbourne Health, as part of the IBM TRIRIGA implementation, Trixi was also responsible for integrating the product with accounts payable, accounts receivable and general ledger and asset management register supported on an Oracle Cloud system shared by all Victorian health districts.
Implementation commenced in 2019 and was scheduled to take 12 months but was accelerated to enable Melbourne Health to meet the challenges created by COVID-19. It was completed in March 2020.
Meeting 400 paper-based tasks digitised
The system has now digitised the former paper processes required to fulfil some 400 tasks and enables resources to be quickly redirected to meet immediate demands — for example cleaning tasks initiated by a COVID infection.
Digitisation of engineering and maintenance tasks enables service levels to be set and monitored and jobs costs to be identified.
The status of facilities such as availability of patient rooms and whether they have been cleaned ready for use are instantly visible.
Melbourne Health is also planning to use IBM TRIRIGA to support a centralised asset management register: a single source of truth on its assets.
This will provide better understanding of assets and their utilisation, which will in turn improve decision-making on investments and support applications for grant funding.
“Melbourne Health is planning to use IBM TRIRIGA to support a centralised asset management register: a single source of truth on its assets.”
An IBM TRIRIGA feature facility condition assessment (FCA) will be used to create a register of capital assets and estimated replacement schedules to support capital expenditure planning.
A happier workforce
Melbourne Health’s IBM TRIRIGA implementation continues to evolve, and Trixi has an ongoing role.
Trixi Managing Director Mark Williams says current initiatives are around energy management, assessing the organisation’s carbon footprint and deployment of IoT sensors for condition monitoring of machinery such as air-conditioning systems.
Another project is to track food trolleys with Bluetooth low energy devices. When IBM TRIRIGA was first implemented, the more detailed information it provided revealed that 75 per cent of staff movements in Royal Melbourne Hospital were related to feeding patients.
A strategic direction
Williams said Melbourne Health had taken a strategic decision to deploy IBM TRIRIGA.
“It’s mostly used by large, global corporates that have massive facilities portfolios. For the issues Melbourne Health was facing, organisations typically buy point solutions, such as an asset management system or a work management system. I think their strategic intent and their procurement process was pretty innovative.”
IBM Business Unit Executive for AI Applications David Small said one of IBM TRIRIGA’s key features that led to it being selected was its ability to cater for almost all requirements.
“In the RFP process, Melbourne Health gave us a whole series of scenarios, that were very, very detailed. We took their requirements and demonstrated to them that IBM TRIRIGA could meet the vast majority of those requirements out of the box.”
The next planned use case for IBM TRIRIGA is for space management, Small said.
“We took Melbourne Health’s requirements and demonstrated to them that IBM TRIRIGA could meet the vast majority of those requirements out of the box.”
— David Small, IBM Business Unit Executive for AI Applications
“They are looking to optimise their use of space across the hospital, which is something they have never done previously.
“We now have 212 CAD drawings in IBM TRIRIGA, for every floor of the hospital and every building. That’s a big push for the second half of this year.”